Refer a patient · St. Louis
For referring providers
To refer a patient to Valor Medica, send the referral form or call (314) 250-5100 with how to reach the patient, a problem list, current medications and any safety concern. We acknowledge every referral within two business days and send a summary after the first assessment when the patient consents.
For clinicians, case managers, shelter staff and outreach workers.
Who can you refer to Valor Medica?
Patients in the St. Louis region whose medical problems are being sustained by their circumstances — where the barrier is not clinical knowledge but continuity, transport, documentation or housing. Veterans especially, but not exclusively.
We are particularly useful for patients who have been discharged from other programs for non-attendance or active substance use, because neither is a disqualifier here.
What should a referral include?
- How to reach the patient — including a case manager, shelter or outreach worker if the patient has no phone
- Your working problem list and current medications
- Anything already tried, and how it went
- Whether housing is currently stable, and with whom
- Any safety concern we should know about before first contact
How soon will I hear back about a referral?
Acknowledgment within two business days, and a summary after the initial assessment where the patient consents to us sending you one. If we cannot take the patient, you will get a clear reason and a suggestion of who can — not silence.
What referrals can Valor Medica not accept?
Emergency presentations, patients needing inpatient psychiatric admission, and requests to continue an existing opioid prescription. We reduce opioid burden and cannot serve as a continuation of supply.
Send a referral
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Prefer to talk to a person? Call (314) 250-5100 or text (314) 886-5902, or email care@valormedica.org.
Clinician-to-clinician
If it is easier to just talk, call (314) 250-5100 and ask for the clinical team, or email care@valormedica.org.
Housing referrals
If the primary need is housing, food or case management, refer directly to Valor Villages — (314) 714-0902.
What we can take on
Veterans and people experiencing homelessness or housing instability who need medical care that is continuous rather than episodic. We are frequently useful where a patient has been discharged repeatedly from other services, where follow-up has failed for practical rather than clinical reasons, or where the housing situation is the obstacle to treatment.
What to send
- A brief clinical summary — the problem list matters more than the narrative.
- Current medications, including anything you suspect is no longer being taken.
- Any documentation of veteran status or benefits already in progress.
- The best route to reach the patient, including a case manager where one exists.
What you will get back
Confirmation that the referral was received, and a note of what happened after the first assessment. Where we are not the right service we will tell you promptly rather than letting the referral sit, and where possible we will say who is.
When someone you love refuses care explains why refusal is usually an accurate reading of past cost, and how low-threshold contact changes it.
Frequently asked questions
Can you refer a patient who is still using substances?
Yes. Active substance use is not a disqualifier here, and neither is a history of being discharged from other programs for missing appointments. Those patients are often the ones we are most useful for, because their care broke down for practical reasons such as transport, documentation or housing rather than for lack of clinical knowledge.
Can a case manager or shelter worker make the referral?
Yes. Referrals come from clinicians, case managers, shelter staff and outreach workers. If the patient has no phone, give us the case manager, shelter or outreach worker who can reach them. Send the referral form or call (314) 250-5100 with a problem list, current medications and any safety concern we should know about before first contact.
Will Valor Medica take over a patient’s opioid prescription?
No. We reduce opioid burden and cannot serve as a continuation of supply, so requests to continue an existing opioid prescription are not accepted. We also cannot take emergency presentations or patients who need inpatient psychiatric admission. If we cannot take a patient, you get a clear reason and a suggestion of who can, not silence.
Where should I refer a patient whose main need is housing?
If the primary need is housing, food or case management, refer directly to Valor Villages at (314) 714-0902. Send the patient to Valor Medica when their medical problems are being sustained by their circumstances, including when the housing situation is the obstacle to treatment and follow-up has failed for practical rather than clinical reasons.