Get Help
For referring providers
For clinicians, case managers, shelter staff and outreach workers.
Who to send us
Patients in the St. Louis region whose medical problems are being sustained by their circumstances — where the barrier is not clinical knowledge but continuity, transport, documentation or housing. Veterans especially, but not exclusively.
We are particularly useful for patients who have been discharged from other programs for non-attendance or active substance use, because neither is a disqualifier here.
What we need from you
- How to reach the patient — including a case manager, shelter or outreach worker if the patient has no phone
- Your working problem list and current medications
- Anything already tried, and how it went
- Whether housing is currently stable, and with whom
- Any safety concern we should know about before first contact
What you will get back
Acknowledgement within two business days, and a summary after the initial assessment where the patient consents to us sending you one. If we cannot take the patient, you will get a clear reason and a suggestion of who can — not silence.
What we cannot take
Emergency presentations, patients needing inpatient psychiatric admission, and requests to continue an existing opioid prescription. We reduce opioid burden and cannot serve as a continuation of supply.
Send a referral
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Prefer to talk to a person? Call (314) 250-5100 or text (314) 886-5902, or email care@valormedica.org.
Clinician-to-clinician
If it is easier to just talk, call (314) 250-5100 and ask for the clinical team, or email care@valormedica.org.
Housing referrals
If the primary need is housing, food or case management, refer directly to Valor Villages — (314) 714-0902.
What we can take on
Veterans and people experiencing homelessness or housing instability who need medical care that is continuous rather than episodic. We are frequently useful where a patient has been discharged repeatedly from other services, where follow-up has failed for practical rather than clinical reasons, or where the housing situation is the obstacle to treatment.
What to send
- A brief clinical summary — the problem list matters more than the narrative.
- Current medications, including anything you suspect is no longer being taken.
- Any documentation of veteran status or benefits already in progress.
- The best route to reach the patient, including a case manager where one exists.
What you will get back
Confirmation that the referral was received, and a note of what happened after the first assessment. Where we are not the right service we will tell you promptly rather than letting the referral sit, and where possible we will say who is.
Why refusal is usually an accurate reading of past cost, and how low-threshold contact changes it.