Questions & answers

No. Veterans are the center of this work and its origin, but Valor Villages serves unhoused and underserved neighbors regardless of service history, and our clinical support follows the same principle.

No. Charitable care through Valor Medica is provided without charge to the patient. There is no assessment fee and no application fee. If you have VA eligibility or insurance we will help you use it, because it makes donated money go further — but it never decides whether you are seen.

Not for being seen. It is a problem for a lot of downstream things, which is why documentation help is treated as part of clinical work here rather than as a separate errand.

No. Active substance use does not disqualify you from assessment or treatment. It is one of the most common reasons people are excluded elsewhere and then blamed for the exclusion.

Your health information is confidential and is not shared without your agreement, including with Valor Villages case management. Substance use treatment records carry additional federal protection. The narrow exceptions are the ones every clinician has — an immediate danger to you or someone else.

No, and we want to be direct rather than waste your time. This program reduces opioid burden. If you are on a high dose and want help getting off it safely, that is work we do.

You are still eligible to be assessed by us, and you are still eligible for the Veterans Crisis Line. Discharge status affects some VA benefits and not others, and it is worth having someone check properly rather than assuming.

We aim to respond to a care request within two business days. If what you describe is urgent, we will tell you to go elsewhere rather than wait for us.