Get Help
Get help
Start wherever you are. You do not need a referral, insurance, an address or a diagnosis to ask.
Right now — emergency
If you are in immediate danger, or thinking about harming yourself, call or text 988. Veterans press 1.
For a medical emergency, call 911.
Not an emergency — you need care
Tell us what is going on. We will be honest with you about whether we are the right people, and if we are not, we will say who is.
Find your route
What do you need?
What it costs
Charitable care through Valor Medica is provided without charge to the patient. We do not bill patients for it, and there is no application fee. Where you are eligible for VA or insurance coverage we will help you use it, because that stretches the donated money further — but inability to pay never determines whether you are seen.
The routes in
Contact us directly through the request form, ask a Valor Villages case manager to refer you, or have a clinician, shelter worker or family member contact us on your behalf. None of these is faster than the others and none requires you to have documentation ready.
What happens next
We aim to respond within two business days, and we will tell you plainly if what you have described needs faster attention than that. The first assessment is longer than a standard appointment because the point is to look at the whole situation rather than one complaint.
If you are not sure you qualify
Ask. Eligibility questions are answered quickly and there is no cost to asking. It is more common for somebody to assume they are ineligible than for them actually to be.
Cost
There is no charge to the people we serve. Where somebody has insurance or is eligible for Medicaid or VA benefits, we will help establish that because it makes care more sustainable, but coverage is not a condition of being seen and a lack of it does not change what you are offered.
If you have been turned away before
Most people we see have been, somewhere. Being discharged from another service, having missed appointments, using substances, or having no documentation are all common and none of them disqualifies you here. Tell us what happened rather than working around it — it usually explains something clinically useful.